Diploma of Community Services (Case Management) CHC52015

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The Diploma of Community Services (Case Management) is Australia’s latest community services training course. It is ideal for those who want to develop their career in the community services industry by gaining the latest nationally accredited qualification for case management and community workers.

The Community Services course specialising in Case Management will certify that you have the essential skills and knowledge required to provide case management services to a wide range of clients, including children and young people, families, older people, clients from culturally diverse backgrounds, and many more.

Turn your passion for serving the community into a full career with one of the most sought after qualifications in the growing community services industry!

Where Can The Diploma Of Community Services (Case Management) Take Your Career?

As the most current nationally recognised and accredited community services training course, this qualification with a specialisation in Case Management is ideal for anyone who wants a rewarding career in community services.

You can pursue a wide variety of roles after completing the Diploma course in Community Services, including:

  • Community Services Worker
  • Case Management Worker

CHC52015 Course Delivery

Aspex Training Academy delivers the CHC52015 Community Services specialising in Case Management course with full trainer support to help you all throughout your study. This is Australia’s latest nationally accredited and recognised qualification designed to prepare you for a career in community services.

The most effective and popular delivery method for community services is Self-Paced Online Learning. This Diploma of Community Services online course is ideal if you want to study according to your own schedule and gain your qualification as fast as you can.

Your course materials are accessed online and you are free to work on the course requirements on your own time from anywhere in Australia. This community services online course is available Australia-wide, including remote areas and major cities such as Sydney, Melbourne, Brisbane, Adelaide, and Perth.

The online CHC52015 course runs all throughout the year. This allows you to enrol and start your course straight away or on your preferred commencement date.

Course Duration: You will have 12 months starting from your commencement date to complete the Self-Paced Online course. Students can enrol anytime in the year under this delivery method.

What Will You Learn In The Community Services Course?

The Diploma of Community Services online course will prepare you for a rewarding career in the community services industry.

You will learn how to fulfil the critical functions of case management as workers involved in the managing, co-ordinating, and/or delivering of person-centered services to individuals, groups, and communities, and contributing to the community services industry.

Other critical skills and knowledge you will learn are the Australian legal and ethical frameworks you need to follow as a community service worker, how to develop, facilitate and review all aspects of case management, and how to develop and implement service programs as a member of the community services industry.

In the Case Management specialisation of the CHC52015, your additional focus will be on how to provide case management supervision, facilitate workplace debriefing and support processes, and also lead and manage team effectiveness.

Additionally, throughout our Community Services course you will learn more general skills to help you work and communicate effectively in the community services sector, follow and improve professional practice, and undertake project work.

Course Outline & Structure For Community Services

Aspex Training Academy has clustered the CHC52015 to create a more effective and easy to follow learning experience. By grouping together similar course units, we have minimised the amount of repetitive course work you have to do to gain your qualification.

This means that you only need to complete 7 workbooks to complete your course instead of studying and submitting requirements for each unit individually.

Expected Study Hours: There are up to 1400 study hours for this course (including Vocational Placement), or up to 27 hours per week, depending on your industry experience and relevant knowledge.

Assessment Methods:  Assessment methods for this course include a combination of written questions, projects, case studies, observation and a skills journal. These will give you maximum opportunity to develop your knowledge in community services and specialise in case management.

Entry Requirements

There are no entry requirements for this course; however, it is recommended that students:

  • Are at least 18 years old
  • Have sound language and literacy skills (at least Year 10 English, or equivalent)
  • Have proficient computer skills with internet access
  • Obtain a Unique Student Identifier (USI)


To support you in your online Community Services course, Aspex will provide:

  • Student portal–access to:
    • Six (6) Learner Guides
    • Seven (7) Assessment Workbooks (including 1 Skills Workbook)
    • FAQ’s
    • Helpful Resources (Templates and Extra Handouts)
    • Enrolment Pack
    • Webinars (Live and Pre Recorded)
    • Vocational Placement Pack, which includes the vocational placement student information, the training plan, the supervisor information and the vocational placement agreement
  • Simulated environment for case studies
  • Workplace documentation for the simulated environment including reports from workgroup members
  • Risk assessment and other templates
  • Policies and procedures and information manuals in the workplace covering WHS, relevant workplace documents for case study assessments, etc.
  • WHS, evacuation, fire safety, and security procedures

To complete your online Community Services course, you will need to arrange access to:

  • Computer with Internet access with a reliable speed of at least 5mbps, installed with Latest MS Word, Adobe Acrobat Reader, and Google Chrome or Mozilla Firefox
  • A video recording device, such as a camera or smart phone
  • Digital presentation media (e.g. PowerPoint, video presentation, infographics)
  • At least three (3) people to volunteer in assessment activities and role play activities
  • One (1) workplace or business to use as subject for research/review
  • At least one (1) calendar application or task prioritisation software for managing tasks (ex: smart phone apps)

Vocational Placement

Due to units containing mandatory workplace skills component, students will undertake a minimum of 100 hours to a maximum of 240 hours of vocational placement within a registered and approved organisation. Students are required to complete Subjects 1-6 before entering their Vocational Placement.

Important: Please read the requirements for the Diploma of Community Services when choosing a location for your Vocational Placement  here >> Vocational Placement Requirements

Note: Students may be required to complete a Police Check, Blue Card or Working With Children Check prior to commencing their vocational placement at their chosen facility. Any costs will be shouldered by the student. For students planning to do their vocational placement in Queensland, the National Health and Medical Research Council recommends immunisation for hepatitis A, hepatitis B, and influenza. Similar regulations in other states and territories may also apply to you.

Qualification Pathways

The Diploma of Community Services reflects the roles of community services, case management workers involved in the managing, co-ordinating and/or delivering of person-centered services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management.

Candidates of this course may opt to complete:

  • CHC82105 Graduate Certificate in Client Assessment and Case Management

Candidates may also choose to gain further specialisation in:

  • Statutory & Forensic Child, Youth & Family Welfare

Candidates of this course may also opt to complete other related qualifications:

Recognition Of Prior Learning (RPL)

Aspex Training Academy has a Recognition of Prior Learning (RPL) Policy to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist students to progress faster through a unit of competency, or allow the student full credit.

See the RPL Guide for more information on this process and how to apply.

Aspex works with a range of reputable parties to market and recruit for national qualification and courses. Students of Aspex Training Academy may be recruited by other parties under specific arrangements.

Helpful Guides And Articles

1. Diploma Of Community Services: What You Need To Know

^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.

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Course Curriculum

Section 1: Core Units
Develop and Implement Service Programs 00:00:00
Develop Workplace Communication Strategies 00:00:00
Analyse Impacts of Sociological Factors on Clients in Community Work and Services 00:00:00
Manage and Promote Diversity 00:00:00
Manage Legal and Ethical Compliance 00:00:00
Facilitate Workplace Debriefing and Support Processes 00:00:00
Reflect on and Improve Own Professional Practice 00:00:00
Manage Work Health and Safety 00:00:00
Section 2: Case Management Specialisation Units
Assess Co-Existing Needs 00:00:00
Coordinate Complex Case Requirements 00:00:00
Develop, Facilitate and Review all Aspects of Case Management 00:00:00
Provide Case Management Supervision 00:00:00
Section 3: Other Electives Units
Undertake Project Work 00:00:00
Lead and Manage Team Effectiveness 00:00:00
Manage Personal Work Priorities and Professional Development 00:00:00
Manage Meetings 00:00:00

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